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There are a number of reasons why a message is shown as 'Sent' or 'Failed' within the delivery report. 'Sent' does not necessarily mean it has not been delivered, it means that the message is with the networks and we are waiting for the status to be...
You are able to send to mobile numbers outside of the UK. There are some slight restrictions in certain countries though. For more information on these restrictions and the costs, please see; http://www.textmarketer.co.uk/blog/2011/03/bulk-sms/se...
An optional email autoresponse can be sent if you have asked people to include their email address in the message. Once someone has text your keyword to 88802, Message Box will automatically recognise the email address and send the email you have c...
Thanks for your enquiry, it's always great to hear people that are embracing the 'power of text'! We get the "how does it all work" question a lot. At first it can seem daunting but it's not. The way to think of it is this. It's the same as when you...
When a subscription payment fails in your Google Wallet account for a keyword or txtUs subscription you will be notified by both Google and us that your subscription payment has failed and that you need to update your card details in Google. This often...
Having your own txtUs mobile number for your business allows people to reply to the messages that you send them. Customers can also text you directly. All incoming texts can be configured to be sent directly to your email as well as being stored in ...
Within 'Manage contacts' in your Message Box account, you will see the 'Find' field along the top panel. Here you can type in the number, name or any information you have regarding the contact you are searching for. If this information is within any o...
To keep your customers happy and to make sure that you can't be accused of text spamming them in any way, it's a good idea to have an opt out service that allows you customers to opt out from receiving further texts from you. The opt out service wor...
Yes, is the simple answer. You can include any web link (e.g. www.mysite.com) in a text message and almost all modern phones will convert it to a clickable link when received. As a text message is just that, a message only made up of a string of ...
To send a text to 88802 will cost one text at their normal network rate. What exactly that is will depend on the individual's network and tariff but is likely to be in the range of 8-12 pence. Sending a text to a short code is not included in a free te...
Yes, you can also set the sender name for your campaign; this is who the message is from and appears on the recipients' phone as the message header. You can set the sender name or ID in two main ways; 1. As a full telephone number. For example 01...
All Text Marketer accounts come with a free text reply number. The free number differs from our premium, unique-to-you txtUs virtual mobile number service in the following ways; Texts to the number (replies) can only be routed back to you if you have...
If your contacts in Message Box have personal details such as first name or a company name for example, you can use these details to send out a personalised message. Click on the link below to find out more http://www.textmarketer.co.uk/blog/2013...
Yes you can send text messages to landlines. There are a couple of restrictions though, which can be seen at; http://www.textmarketer.co.uk/blog/2010/04/bulk-sms-documentation/sending-sms-text-messages-to-landline-telephone-numbers/ [1] Links: ---...
First of all, If you haven't already done so, you need to create a Textmarketer account. Use our 'keyword checker' feature to see if your chosen keyword is available, you can then purchase your keyword within the 'Financials' area of your account. Just...
Setting up an auto reply is a great way of letting your sender know you have received their message. If you would like to automatically send a text message back when somebody texts your Keyword then follow these simple steps. Within your Message ...
Setting up an auto reply is a great way of letting your sender know you have received their message. If you would like to automatically send a text message back when somebody texts your txtUs number then follow these simple steps. Within your Mes...
Once you are in the 'Send SMS' area of Message box, type in your desired message. Do not copy and paste messages into here as applications tend to carry through hidden characters that are not excepted by mobile networks. It is 1 credit per 160 ch...
Your text message is only text, but now, thanks to the Google Analytics tool, for people with smartphones where the link is converted to a clickable link in a text message, you'll be able to see who clicked through, from what campaign and also if you h...
Your responses can be automatically forwarded to your own email and your replies are automatically converted back to text for your customers. Just like email, the thread of conversation is stored for you. (your messages will still be saved and viewed w...
Although Message Box is designed to be able to run multiple campaigns, keywords, databases, etc, sometimes, possibly for admin or accounts reasons, it is desirable to set up separate accounts for clients or departments. This can be done easily within y...
Once you are in the 'Send SMS' area of Message box, type in your desired message. Do not copy and paste messages into here as applications tend to carry through hidden characters that are not excepted by mobile networks. 1 credit is up to 160 characte...
The following formats can be used, either when you are importing numbers into your contact groups or if you are just typing in manually when sending an SMS. Using the example number below, this can be submitted in these Four ways. 07900122321 447...
You are able to send messages in other languages, However there are restrictions. Textmarketer supports the GSM alphabet, GSM is a character set used in the short message service of GSM based mobile phones. These characters can be used when sending ...
Viewing and managing your unsubscribed numbers is easy with Message Box. Click on the link below to find out more. http://www.textmarketer.co.uk/blog/2013/04/messagebox/your-unsubscribed-numbers-on-message-box/ [1] Links: ------ [1] http://www.t...
Sending SMS is easy with our new Message Box system. Click the link below to learn just how easy it is! http://www.textmarketer.co.uk/blog/2013/04/messagebox/how-to-send-sms-in-messagebox/ [1] Links: ------ [1] http://www.textmarketer.co.uk/blog...
The maximum amount of characters you can use for an auto response for your Keyword or txtUs number is 160. Click on the link below to learn more about this service and how to use it. http://www.textmarketer.co.uk/blog/2013/04/messagebox/delivery-r...
Importing and Managing your contacts within your Message Box account is simple. Click on the link below to view full instructions of how to do this. http://www.textmarketer.co.uk/blog/2013/04/messagebox/managing-and-adding-contacts-in-message-box...
Hi The Maximum amount of characters for One text credit is 160 which is One SMS. This also includes spaces and new lines. You can also send text messages longer than 160 characters, in fact up to 612 characters which arrive as One message on the phone. ...
To schedule a message to be sent at your chosen date and time, do the following: Within the 'Send SMS' window, follow the normal procedure of completing your message and selecting recipients. Instead of hitting 'send' straight away, click on 'schedu...
If you need to make changes to a scheduled message this can be edited easily. First you will need to select the message you want to change, this will be found within 'scheduled items' located in your Outbox within Message control. Once selected, cli...
There do have to be some terms and conditions attached to this offer as it's incredibly generous. Please click on the link below to view full T's & C's. http://www.textmarketer.co.uk/blog/2013/03/news-and-case-studies/credit-doubling-offer-how-to...
Hi, Thank you for your e-mail. You will be able to alter your sender ID by: 1) Entering Send SMS 2) On the right side you will be to see the Sender ID box 3) Enter the required originator - please note that the maximum character limit is...
Textmarketer understand how important it is for your message to be delivered and because of this we only use Direct UK connections. Our UK SMS gateway delivers the highest level of reliability. Our servers are hosted by 'Rack space', who are recogni...
Viewing your delivery reports is now as easy as ever with Message Box. Once your account is open, simply click on the 'Message Control' button on the Message Box homepage to access your sent items, here you'll have the option to download your delive...
If you want to change your username and password to something more memorable then follow these steps. Once you have logged into your account, click on 'Account settings'. You will see three tabs along the top, click on 'Account Details'. You will...
If you create a scheduled message and decide that you want to cancel it, then no need to worry as it can be deleted by following these simple steps. Log into Message Box and go to Message control. Within your scheduled messages tab you'll be able to ...
Message box lets you set up to 8 auto responders spread over a period of time, which you can tailor, e.g. 1 per day or per hour. Setting up Auto Responders on your account is now as easy as ever with Message Box. Auto responders work only on keyw...
Yes. You can stop a campaign any time before the scheduled date and time. Log into Message Box and go to Message control. Within your scheduled messages tab you'll be able to see the messages you have scheduled. Select the campaign you wish to cance...
To set-up an auto-response for a keyword or longcode: 1) Go to Message Control 2) Select the received messages tab 3) Select the keyword/number form the drop down list 4) Select Configure 5) Under Reply By SMS tab compose your message & ...
If you want to delete mobile numbers that have previously failed to send, you can do this by locating them within your address groups (if you imported the number into Message Box) by using the 'Find field' in your Manage contacts area, once found you can ...
Hello, Thanks for your inquiry. We do offer reseller services under our partner scheme. To learn more about becoming a partner, please click on the link below. http://www.textmarketer.co.uk/blog/2013/03/business-sms/becoming-a-text-marketer...
To assist us in assessing the possibility of setting you up as a reseller please confirm the below: 1) Your business website address 2) The type of messages your potential affiliates will send - for example,marketing/service/staff alerts 3) T...
Hi, Thank you for making use of our Black Friday offer. We have added the additional credits onto your account for you. On another note, we have partnered with the online review community, Trustpilot, to collect reviews and would love to hear ...
Hello, The way our surveys work are as follows; The initial message - This is to let people know that they are about to receive a survey from you and is usually sent from the company name so replies can't be received. Then the questions are se...

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